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Please before contacting us make sure to check the FAQ bellow.

If it doesn’t answer your questions – Don’t panic, we will be happy to help you! 😁

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Shipping policy

When will I receive my order?

The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 20 to 30 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

How much does delivery cost?

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.

My order is not complete

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don’t worry, your package will arrive shortly.

Returns and exchanges

I did not received my order

Something wrong with the Post Office? Package lost, broken, destroyed?

With our secure delivery, Anime Rug takes care of the disputes for you. Customer satisfaction is our priority. We don’t blame the carrier by letting you “fend for yourself”. We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at : [email protected] our team will do its utmost to meet your expectations.

Can I change my order?

Yes, as long as your order is not “in process” you can cancel the order.

I would like to return an item

We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to [email protected] along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.